Case managers provide practical, physical and emotional care and support for people living with HIV, their families, carers and partners.
Case management activities are diverse. In addition to assisting clients to access and maintain specific services, case management activities may include negotiation and advocacy for services, consultation with providers, navigation through the service system, psycho-social support, supportive counselling, and general client information and education.
The goal of case management is to promote and support independence and self-sufficiency. As such, the case management process requires the consent and active participation of the client in decision-making, and supports a client’s right to privacy, confidentiality, self-determination, dignity and respect, compassionate non-judgmental care, culturally competency, and quality case management services.
For families caring for children living with or affected by HIV, an additional goal of case management is to maintain and enhance the effective functioning of the family in their care-giving role, and to ensure appropriate referral to relevant service providers.
The intended outcomes of case management for people living with include:
- Early access to and maintenance of comprehensive health care and social services.
- Improved integration of services provided across a variety of settings.
- Enhanced continuity of care.
- Prevention of disease transmission and delay of HIV progression.
- Increased knowledge of HIV disease.
- Greater participation in and optimal use of the health and social service system.
- Reinforcement of positive health behaviours.
- Personal empowerment.
- Breaking down of any social isolation or diminished capacity to participate in community.
- An improved quality of life.